MASTER CLASS SERIES
Guidance from Top Industry Experts
Learn from the best.
Industry specialists from across the nation lead master classes designed to take your organization to the next level.
Each series gives you practical ideas and actions to improve your organization. You’ll also gain access to a master educator to answer your questions at each live session. Can’t attend live classes? On-demand sessions will be available at the conclusion of the live series.
Humanizing Your Agency (On-Demand)
Home Care
$199
Make connections that matter. This three-part series of home care master classes focuses on the importance of personalized care and the role of caregivers in improving client/patient experiences. Discover how an individualized, patient-centered approach can strengthen trust in your services, boost revenue, and enhance staff retention.
Live virtual classes are scheduled on select Thursdays in September and October 2024. Four and a half nursing contact hours are available for the series.
Designed for Your Busy Schedule
Each class includes a presentation and Q&A session. Attend live or view recordings of each session at your convenience. On-demand classes will be available at the conclusion of the live series.
Taught by Becky Reel, Home Care Leader and Advocate, Founder of Reel Home Care Consulting.
Becky Reel is a seasoned leader and passionate advocate in the home care industry, renowned for her decade-long tenure as the driving force behind For Papa’s Sake Home Care in the Chicago area. Under her stewardship, the agency not only achieved the distinction of being the #1 home care agency in North America but also experienced an extraordinary 300% growth year over year.
After successfully selling her agency, Becky shifted her focus to empowering other home care agency owners and operators. She is committed to helping others not only achieve remarkable business growth but also find a harmonious balance between their professional and personal lives.
Class 1 | On-Demand (recorded September 2024)
Empathy and Personalization
This session will highlight the importance of empathy and personalized care in home care services and how utilizing these patient-centered approaches can lead to improved staff retention and increased revenue.
What we’ll discuss:
- Understanding the Human Connection: Why empathy is essential in caregiving and how it impacts the quality of care.
- Personalized Care Plans: Examples of how personalized care plans cater to individual needs, preferences, and lifestyles.
- Stories of Compassion: Real-life stories of caregivers going above and beyond to connect with clients/patients on a personal level.
- Better Connections: How empathy-driven, personalized care creates meaningful relationships, improves outcomes for clients/patients, and leads to higher staff retention.
Class 2 | On-Demand (recorded September 2024)
The Role of Caregivers in Building Trust
Explore how caregivers play a pivotal role in humanizing your agency’s care/services.
What we’ll discuss:
- Caregiver Selection and Training: How an agency recruits, trains, and supports caregivers to embody compassion and trustworthiness.
- Building Rapport: Tips and techniques for caregivers to build trust and meaningful connections with clients/patients and their families.
- Client/Patient Testimonials: Testimonials from clients/patients that highlight the impact of caregiver-client/patient relationships on their overall experience.
- Caregivers as the Face of the Agency: How their approach builds trust and enhances the agency’s reputation.
Class 3 | On-Demand (recorded October 2024)
Community Engagement and Support
Your agency’s commitment to the community and a broader support network can lead to increased revenue and better staff retention.
What we’ll discuss:
- Community Outreach Programs: Agency initiatives that contribute to the local community beyond caregiving services.
- Collaborations and Partnerships: Partnerships with local organizations or healthcare providers that strengthen an agency’s impact.
- Community Pillar: How an agency embeds itself into its community and becomes the obvious choice for care/services.
